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Stoke 02-20-2011 12:25 PM

Authenticator Issue
Anyone else ever have a problem with the authenticator getting out of sync? Mine is messed up for the 2nd time now. And for whatever reasons, it takes Blizz a loooooong time to reset it.

Gryphon 02-20-2011 12:42 PM

Re: Authenticator Issue
I haven't had any issue. Used they key chain for a while and now the phone app.

Swad 02-21-2011 05:53 AM

Re: Authenticator Issue
I've only ever had the authenticator app for iPhone (since it came out), but have never once had an issue with it. Assuming you're referring to the authenticator device from Blizzard, I can't speak for that, however.

CannonBall 02-21-2011 07:17 AM

Re: Authenticator Issue
I have the key chain and it's never given me a problem.

Shadowspirit 02-21-2011 09:52 AM

Re: Authenticator Issue
I have an app on a droid phone and never had a problem.

Stang 02-21-2011 06:35 PM

Re: Authenticator Issue

Stoke 02-24-2011 05:25 AM

Re: Authenticator Issue
I may switch over to the droid app.... my fob has went out of sync twice now.

Spinning Hat 02-24-2011 06:06 AM

Re: Authenticator Issue
I have the Android App on my phone, and it's been nice, and worked well, and can resync with the interwebz.

Stoke 03-08-2011 04:58 PM

Re: Authenticator Issue
Guess whats happened for a THIRD time.....

Swad 03-09-2011 04:49 AM

Re: Authenticator Issue
You haven't switched yet? I assume it should be quite easy and be done fairly quickly (well, assuming first your current fob is working since you have to provide two good numbers in a row to remove it).

Stang 03-09-2011 04:20 PM

Re: Authenticator Issue
Android app FTW!

Stoke 03-10-2011 06:54 AM

Re: Authenticator Issue
Well, Blizzard is claiming that nothing is actually wrong with the authenticator, that in reality whats happening is that someone is trying to hack my account by guessing at my password and therefore locking up the account. They insist that I have a keylogger.

I gave them the whole story of Mrs. Stoke being an IT Security professional, how our home network is monitored and guarded, how each indivudual computer is scanned twice daily for malicious activity by software designed for large companies - beyond what a commercial enterprise version of McAfee is already doing, and how I am just about 99.9% positive there is no keylogger.

Of course there was the mandatory password change and supposedly a "reset" of the account. So now we wait...... how long until it happens again?.....

SilverTalon 03-11-2011 07:40 AM

Re: Authenticator Issue
I'm assuming this software checks for rootkits as well? Some keyloggers are especially insidious in that regard, and there have been various (stupid) companies that in the name of DRM have installed exploitable rootkits onto user's machines without any way of them knowing (Sony, we're still looking at you).

However, it could be that somehow a group got a hold of your email address and are locking it up in a more conventional way of just doing it wrong. Have you considered changing that address to a one-off, never-mentioned-expect-for-this, type of email if it isn't already?

Stoke 03-22-2011 03:45 PM

Re: Authenticator Issue
Well, after it got out of whack yet again..... I now have:
changed email addresses again
changed passwords again
and switch to the droid app

Lets see what happens now.....

Gryphon 03-22-2011 06:22 PM

Re: Authenticator Issue
Crazy :/

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